Privacy Policy

Who we are

Ottawa Cleaning Experts is a residential and commercial cleaning business operating in Ottawa, ON. This policy explains what personal information this website collects, why we collect it, and what we do with it. You can reach us at info@ottawacleaningexperts.ca or (613) 801-6769.

What we collect

We only collect what you type into a form on this site. Depending on the form, that is:

• Your name
• Your email address
• Your phone number
• The service you are enquiring about
• Your service address, if you choose to provide it
• Any message, property details or scheduling preference you add

We do not ask for payment card details, government identifiers, or any other sensitive information through this website.

Why we collect it

We use the details you submit for one purpose: to prepare your quote and contact you about the cleaning service you asked about. We do not sell your information, and we do not share it with third parties for their own marketing.

Service providers we use

Running this website involves a small number of third-party processors. Each one handles data on our behalf under its own privacy terms:

• Resend - delivers your form submission to our inbox as an email.
• Cloudflare Turnstile - verifies that form submissions come from a person rather than an automated script.
• Google Analytics 4 - reports aggregate traffic patterns, such as which pages are visited and which calls-to-action are used. We do not send your name, email address or phone number to Google Analytics.

Cookies and analytics

Google Analytics sets cookies to distinguish one visit from another and to measure how the site is used. This is first-party measurement - we use it to understand which pages are useful, not to build a profile of you. You can block these cookies in your browser settings or with a browser extension without losing access to any part of this site.

How long we keep it

Quote enquiries arrive as email and are retained in our business inbox for as long as we need them to serve you and to keep ordinary business records. If you would like your enquiry deleted sooner, email us and we will remove it.

Your rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you may ask us what personal information we hold about you, ask us to correct it if it is wrong, and ask us to delete it. Email info@ottawacleaningexperts.ca and we will respond.

Changes to this policy

If we change how this website handles personal information, we will update this page and the date shown above.